Returns & Exchanges
At LISA YANG, we strive for perfection in every cashmere piece; however, if you are not entirely satisfied, you may return your items within 14 days of receipt. All returns must be in their original, unworn condition with all designer tags and packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully place the items in the original shipping box and attach the pre-paid return label provided in your initial delivery.
Schedule a Collection
Arrange a complimentary pick-up via our courier partner or drop off the package at your nearest authorized service point.
Quality Check & Refund
Once your return is received and inspected by our atelier, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing